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Tulay Académie

Privacy policy

TULAY ACADÉMIE

PRIVACY POLICY

Last Updated: [Date]

At Tulay Académie, we respect your privacy and are committed to protecting the personal information of our learners, tutors, instructors, and users.

Tulay Académie is an online live tutoring platform offering live courses in languages, sciences, academic subjects, professional skills, and other areas of learning.

This Privacy Policy explains, in simple terms, how we collect and use personal information when you use Tulay Académie.

1. Information We Collect

When you create an account, enroll in a course, teach through Tulay Académie, or contact us, we may collect information such as:

  • Name;
  • Email address;
  • Phone number;
  • Country or general location;
  • Account and profile information;
  • Course and enrollment information;
  • Tutor qualifications and professional information;
  • Payment and transaction information;
  • Information you provide when communicating with us.

We may also automatically collect limited technical information, such as your IP address, browser type, device information, and information about how you use the platform.

2. How We Use Your Information

We use personal information primarily to:

  • Create and manage accounts;
  • Process subscriptions and payments;
  • Organize and provide live classes;
  • Connect learners with tutors;
  • Schedule sessions;
  • Provide customer support;
  • Communicate about courses and services;
  • Maintain the security of the platform;
  • Improve our courses and services;
  • Comply with applicable legal obligations.

We do not sell your personal information.

3. Information Shared With Tutors and Learners

To provide our tutoring services, certain information may be visible to tutors or other participants in a class.

For example, in a group class, other participants may see your name, profile name, audio, video, or contributions made during the session.

Tutors may receive information reasonably necessary to provide the course or tutoring service.

Users are expected to respect the privacy of other learners and tutors and must not misuse or distribute their personal information.

4. Payments and Third-Party Services

Payments may be processed through third-party payment providers.

We may also use third-party services for functions such as:

  • Video conferencing;
  • Hosting;
  • Email;
  • Scheduling;
  • Payment processing;
  • Customer support;
  • Platform security.

These providers may process information according to their own terms and privacy policies.

5. Photos, Videos, and Class Sessions for Marketing

From time to time, Tulay Académie may take or receive photos, videos, screenshots, or short recordings of classes, events, tutoring sessions, or other activities for promotional and marketing purposes.

For example, Tulay Académie may use approved content on:

  • Our website;
  • Facebook;
  • Instagram;
  • TikTok;
  • YouTube;
  • LinkedIn;
  • Other official Tulay Académie social media pages;
  • Promotional materials and advertisements.

Where an individual is identifiable, Tulay Académie will seek appropriate permission or consent before using their image, voice, or identifiable participation for marketing purposes, where required by applicable law.

Marketing consent will be separate from acceptance of these Terms of Use and this Privacy Policy. Choosing not to provide marketing consent will not prevent you from using Tulay Académie's educational services.

You may withdraw your marketing consent at any time by contacting us at info@tulayacademie.com.

If you withdraw consent, we will stop using the relevant content for future marketing purposes within a reasonable period, subject to applicable law and practical limitations concerning content that has already been published or shared by third parties.

We will not knowingly use a learner's image, voice, or class participation for marketing purposes without the appropriate authorization required by law.

6. Class Recordings

Some classes may be recorded for educational, administrative, quality-control, training, or security purposes.

Where recording is used, Tulay Académie will provide appropriate notice and obtain consent where required by applicable law.

A class recording intended only for educational or operational purposes will not automatically constitute permission to use that recording for public marketing.

Marketing use is addressed separately under Section 5 of this Privacy Policy.

7. Cookies

Tulay Académie may use cookies and similar technologies to:

  • Keep users signed in;
  • Remember preferences;
  • Improve platform performance;
  • Understand how the platform is used;
  • Maintain security;
  • Support analytics and other legitimate platform functions.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee complete security.

Users are also responsible for keeping their account credentials confidential.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, and protect the security of our platform.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. International Users

Tulay Académie may serve learners and tutors located in different countries.

Your personal information may therefore be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to your information;
  • Correct inaccurate information;
  • Request deletion of certain information;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request a copy of certain information;
  • Lodge a complaint with a relevant data protection authority.

You may contact us to exercise applicable privacy rights.

12. Children's Privacy

Where Tulay Académie provides services to minors, we will comply with applicable requirements concerning parental or guardian consent and children's personal information.

We will not knowingly collect or use a child's personal information in a manner prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on the Tulay Académie platform with a new "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or the use of photos, videos, or class recordings, please contact us:

Tulay Académie Email: info@tulayacademie.com Website: [Website]

15. Your Acknowledgment

By using Tulay Académie, you acknowledge that you have read and understood this Privacy Policy.

Where Tulay Académie requires your consent for a specific activity, such as the use of your image or class recording for marketing purposes, that consent will be requested separately and will not be implied merely by your use of the platform.

☐ I agree that Tulay Académie may use photos, videos, screenshots, or short recordings in which I appear for Tulay Académie's promotional and marketing purposes, including on its website and official social media pages. I understand that this consent is voluntary and that I may withdraw it at any time by contacting info@tulayacademie.com.

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